Terms & Conditions
UPDATED: November 20, 2008
Disclaimer
BESI LLC / PANDAVISA.COM IS A VISA SERVICE PROVIDER WHO PHYSICALLY TAKES
YOUR DOCUMENTS TO THE CHINESE CONSULATE FOR PROCESSING. WE WILL ATTEMPT TO
INSPECT YOUR DOCUMENTS TO VERIFY IF THEY ARE IN COMPLIANCE WITH THE CURRENT
VISA REGULATIONS - HOWEVER YOU ACKNOWEDLGE THAT DUE TO THE HIGH VOLUME OF
VISAS WE PROCESS IT IS NOT POSSIBLE TO INSPECT EVERYONES DOCUMENTS AND THAT
THE SOLE RESPONSIBILITY FOR ENSURING APPLICATIONS ARE FILLED OUT CORRECTLY
AND COMPLETELY ARE THE APPLICANTS.
YOU ACKNOWLEDGE THAT ACCEPTANCE OF YOUR DOCUMENTS IS AT THE SOLE
DISCRETION OF THE CHINESE CONSULATE WHOS DECISION IS FINAL.
RESUBMISSIONS & FEES: FAILURE TO PROVIDE
REQUIRED DOCUMENTS: will result in a non-refundable $75.00 Resubmit
fee. Incomplete or Improperly filled out documents, or documents
that are not signed and dated and/or have the appropriate (non-ink
jet rendered) 2x2 Visa Size Photograph attached to the application
form will result in processing delay and a resubmit fees.
THE CHINESE CONSULATE DOES NOT OFFER REFUNDS. APPLICATION
FEES ARE NON-REFUNDABLE AFTER THE FIRST ATTEMPT TO PROCESS VISA OR
AUTHENTICATION APPLICATION AT THE CHINESE CONSULATE.
WILL MAKE AT MOST THREE (3) ATTEMPTS TO PROCESS VISA
APPLICATIONS, IF THE APPLICATION IS REJECTED, OR HAS FAILED TO
COMPLETE PROCESSING AFTER THREE ATTEMPTS, WE RESERVE THE RIGHT TO
CONCLUDE THE TRANSACTION. ALL FEES ARE NON-REFUNDABLE.
Passport Validity
IN ORDER TO BE ELIGIBLE TO RECEIVE A CHINA VISA, YOUR PASSPORT
MUST BE VALID AND NOT EXPIRING AT LEAST SIX MONTHS BEYOND YOUR
EXPECTED RETURN DATE AND YOU MUST HAVE AT LEAST TWO VISA PAGES
AVAILABLE FOR THE CONSUL TO AFFIX THE VISA INTO YOUR PASSPORT.
DAMAGED PASSPORTS: DAMAGED PASSPORTS WILL NOT
BE ACCEPTED BY THE CHINESE CONSULATE UNDER ANY CIRCUMSTANCE.
DAMAGED PASSPORTS ARE THOSE WHICH HAVE BEEN CHEWED, TORN, RIPPED,
BURNED, STAINED OR ALTERED. AGE FADED PASSPORTS ARE ACCEPTABLE. IF
YOU SEND US A DAMAGED PASSPORT WE WILL ATTEMPT TO SECURE A VISA FOR
YOU, THEN: 1. YOUR VISA WILL BE REJECTED BY THE CHINESE
CONSULATE 2. YOU WILL BE INSULTED 3. THERE IS NO REFUND. ** IF
YOU HAVE TO ASK IF YOUR PASSPORT IS DAMAGED, THEN IT IS VERY LIKELY
DAMAGED AND UNUSABLE FOR THE PURPOSE OF SECURING A VISA.
Non-Citizens
Non US Citizens who have never been to China before:
Can apply for Chinese visas in the United States using our service
provided that the applicant can illustrate a valid United States
visa status (study F1, work H1b, etc.) or has a Permanent Resident
status. The Chinese consulate has declared that no multiple entry
visas will be issued to individuals who have never been to China
before.
Non US Citizens who have been to China before:
May apply for a China visa and multiple-entry visa to China
and are not required to have special visa status in the USA. In
order to qualify, you MUST have an
expired China Visa in your passport.
Travelling with Children
THOSE INDIVIDUALS TRAVELLING WITH INFANT CHILDREN AND CHILDREN
UNDER THE AGE OF 16 MUST PRESENT A COPY
OF THEIR BIRTH CERTIFICATE AND ILLUSTRATE THE RELATIONSHIP BETWEEN
YOU AND THE CHILD. FAILURE TO PROVIDE PROOF OF LEGAL GUARDIANSHIP
OR PARENT WILL LIKELY RESULT IN A REJECTED VISA APPLICATION.
Changing Your Service
The best option is to plan well in advance BEFORE you submit your
visa application. Changing your service once your passport has been
submitted will result in a $75.00 change fee and an additional $30
fee charged by the consulate. For those who think this $100 fee is
high, we recommend that you make the special trip to the consulate,
stand in a special line for three hours and make the change
yourself. Our couriers who process these change requests are
unable to service other customers during this time.
Multiple Entry Visas
MULTIPLE ENTRY VISAS ARE AVAILABLE ONLY FOR
INDIVIDUALS WHO CAN ILLUSTRATE THAT THEY HAVE BEEN TO CHINA BEFORE
WITH AN EXPIRED VISA IN THEIR PASSPORT. SOMETIMES THE
CHINESE CONSULATE REQUESTS A LETTER FROM THE APPLICANT INDICATING
THE REASON WHY THEY NEED A MULTIPLE ENTRY VISA. IF YOU
NEED ADDITIONAL ENTRIES TO CHINA AND HAVE NEVER BEEN TO CHINA
BEFORE, THE CHINESE CONSULATE WILL ISSUE YOU A SIX MONTH,
DOUBLE-ENTRY VISA VALID FOR BETWEEN 30-60 DAYS EACH ENTRY.
Shipping & Handling
IT IS RECOMMENDED THAT YOU SEND US YOUR PASSPORT VIA USPS EXPRESS, UPS,
FED EX, DHL, EMS OR ANY OTHER LEGITIMATE SHIPPING COURIER THAT OFFERS
INSURANCE AND TRACKING.
ALTHOUGH WE OFFER UNITED STATES RETURN POSTAL SERVICE PROCESSING
AS A MEANS TO LOWER THE COST TO OUR CUSTOMERS, SENDING US PASSPORTS
BY REGULAR MAIL WITH NO MEANS OF TRACKING IS NOT ADVISED. IT IS
RECOMMENDED THAT YOU SEND US YOUR PASSPORT VIA UPS, FED EX, DHL OR
ANY OTHER LEGITIMATE SHIPPING COURIER THAT OFFERS A TRACKING
SERVICE.
RETURN SHIPPING & HANDLING COSTS ARE INCLUDED IN
THE PRICE OF THE SERVICE YOU ARE REQUESTING. YOU MUST PROVIDE US
WITH A VALID RETURN SHIPPING ADDRESS THAT IS CERTAIN TO BE ABLE TO
RECEIVE USPS AND/OR OTHER COURIER SERVICES. BESI LLC IS NOT
RESPONSIBLE FOR LOST OR STOLEN PASSPORT DOCUMENTS.
DISCOUNTED SERVICES & REGULAR SERVICE: NORMAL
SERVICE TAKES 5-7 DAYS AND IS CONTINGENT ON HOW BUSY THE CONSULATE
IS THAT WEEK. UNITED STATES POSTAL SERVICE PRIORITY MAIL SERVICE
WITH DELIVERY CONFIRMATION IS AVAILABLE FOR DISCOUNTED AND REGULAR
SERVICES. YOU ACKNOWLEDGE THAT BY CHOOSING THIS SERVICE YOU ARE
CHOOSING AN OPTION THAT INCLUDES DELIVERY CONFIRMATION,
NOT TRACKING. YOU CANNOT REQUEST COURIER SERVICE WITH THE
DISCOUNTED SERVICE. IF YOU DESIRE FASTER DELIVERY SERVICE, PLEASE
CHOOSE A NON-DISCOUNTED, EXPEDITED SERVICE.
EXPEDITED SHIPPING: EXPEDITED OR URGENT
PROCESSING TAKES APPROXIMATELY 2-3 BUSINESS DAYS. EXPEDITED COURIER
SERVICE WITH TRACKING IS RECOMMENDED.
EMERGENCY, URGENT OR SAME DAY SERVICE:
DOCUMENTS ARE RETURNED VIA EXPEDITED COURIER SHIPPING SERVICE (UPS,
DHL, FED EX) AND IN SOME CASES USPS EXPRESS W/ TRACKING DEPENDING ON
THE MOST EXPEDIANT ROUTE AVAILABLE.
INTERNATIONAL SERVICE CUSTOMERS: SERVICE FOR
INTERNATIONAL CUSTOMERS WILL INCUR THE STANDARD GLOBAL SERVICE RATE
PLUS EXTRA HANDLING SERVICE FEES. WE RECOMMEND PROVIDING A RETURN
SHIPPING ADDRESS IN BOTH ENGLISH AND THE LANGUAGE OF THE COUNTRY
WHERE YOU ARE RESIDING. INTERNATIONAL SERVICE IS AVAILABLE ONLY TO
US CITIZENS AND NON-CITIZENS WHO HAVE A VALID AND CURRENT VISA
STATUS IN THE USA AND WHO HAVE BEEN TO CHINA BEFORE.
URGENT RUSH SERVICE: TO AVOID DELAYS
WITH THE URGENT PROCESSING OF YOUR VISA, YOU MUST MAIL YOUR PASSPORT AND
DOCUMENTS WITH NO SIGNATURE REQUIRED.
PARCELS THAT ARRIVE BEFORE HOURS OR AFTER 9:00AM WILL BE
LEFT IN A SECURE AREA NEAR OUR OFFICE DOOR AND PROCESSED BY THE NEXT
AVAILABLE COURIER. WE DO NOT SEND OUR COURIERS TO PICKUP PARCELS FROM UPS /
FEDEX / DHL SORTING FACILITIES. IF OUR COURIERS MUST PICK UP YOUR PARCEL
FROM THE UPS, FEDEX, DHL or OTHER SORTING FACILITY A MINIMUM $45.00
ADDITIONAL FEE WILL BE ADJUSTED TO THE INVOICE.
Appropriate Photo Formats
Sending the appropriate visa size photo is very important! You
agree to send a non-inkjet rendered photo. (Must be an actual
photo, not printed on your home printing machine.) The photo should
be a centered face shot with no hat or
sunglasses. The photo should begin from the top of the chest
area just below the shoulders and illustrate two inches of clearance
above the head area.
| Acceptable |
Not Acceptable! |
 |
Not a Face Shot! |
| |
This photo is below the top
of the chest. |
| |
This photo is not centered. |
| |
Yes, we really do get things
like this.. |
Hong Kong & Taiwan Travelers
US Citizens can enter Hong Kong for a period of 90-days without requiring
a visa. Those traveling to Taiwan may enter for a period of 30 days without
a visa. THOSE TRAVELERS WISHING TO ENTER HONG KONG, TAIWAN AND THEN
MAINLAND CHINA MUST OBTAIN A VISA PRIOR TO DEPARTURE OR THE AIRLINES WILL
NOT ALLOW YOU TO BOARD.
TRAVELERS ENTERING MAINLAND CHINESE WHO INTEND TO VISIT HONG KONG AND
THEN RETURN TO MAINLAND CHINA FOR A FLIGHT OR ANY OTHER PURPOSE MUST OBTAIN
A DOUBLE ENTRY VISA OR RE-ENTRY
WILL NOT BE ALLOWED. WE ARE NOT RESPONSIBLE IF YOU FAIL TO CHOOSE THE
APPROPRIATE NUMBER OF ENTRIES ON YOUR VISA APPLICATION FORM.
Consultation In Person
Our New York, San Francisco and Connecticut offices are sorting
facilities for processing visas. We do not receive customers at this
office. Customers seeking in-person consultation should drive to the local
Chinese consulate and speak with a consul directly (arrive early as lines
are sure to be long.) or request our special courier service.
Special Local Courier Service: (New York Only)
If you are living in New York City area, we can send a courier to
pickup and inspect your documents. There is a $48 additional fee
for this service. We do not accept cash, payment must be made by
certified bank check, money order or business check issued by your
company.
Appointments: NEW YORK ONLY: If you want to
save money you can arrange to meet our courier at the Chinese
consulate during regular consulate hours. Our couriers are very
busy and can usually accept your application while they are waiting
in line. This service requires payment in advance and an
appointment. To make an Appointment, please call: (917) 421-9639
Consultation By Phone
We go far above and beyond to provide you with updated and accurate
information to assist you with the sometimes complicated visa application
process. There are people available to answer your questions at all hours
of the day and even on the weekends. However, we do not provide
consultation to non-paying customers or individuals seeking free information
in order to process their applications in-person. This is a business and we
are professionals.
If you do not have the intention of using our services and require to
speak with someone by phone, then please call your local Chinese consulate.
(good luck with that!) You can find a reference of Chinese consulates near
you by clicking here. If we suspect that you
are attempting to waste our time on the phone and you do not have the
intention of using our service, we will stop the conversation abruptly and
reserve the right to insult you. Vigorously.
Information and Privacy Policy
The information that you provide us is confidential and is not
sold to any third parties. By choosing us as your "China Visa
Service Provider" you allow us to use your information for the
purpose of processing your visa at a Chinese Consulate. The rules
and regulations for processing visas change and in some cases we
must contact host institutions, schools and inviting parties for
additional information. You grant us permission to use this
information in cooperation with the Chinese government to facilitate
application of your China Visa documents. Additionally, the Chinese
consulate may at its discretion request additional information from
you that is not published on our website.
Limited Liability
YOU ACKNOWLEDGE THAT YOU SHOULD IDEALLY APPLY FOR YOUR VISA AT
LEAST TWO MONTHS IN ADVANCE OF YOUR
SCHEDULED TRIP AND THAT WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN
PASSPORTS, MISSED FLIGHTS, DELAYS FOR ANY REASON INCLUDING BUT NOT
LIMITED TO THEFT, WAR, WEATHER, ACTS OF TERRORISM OR ACTS OF GOD,
REJECTED APPLICATIONS OR MATERIAL SENT BY YOU TO US FOR PROCESSING
AND THE LIMIT ON ANY MONETARY LIABILITY EXTENDS ONLY TO THE SERVICE
FEES THAT WE CHARGE AND DOES NOT INCLUDE THE SHIPPING & HANDLING
COSTS NOR THE FEE OF THE CHINESE CONSULATE.
ESL Teacher Receipts for Reimbursement
PLEASE NOTE: Most schools do not
reimburse for the cost of visa processing as they have already paid large
fees to the government for the processing of your invitation documents.
Those ESL teachers who are lucky enough to score reimbursement of
their visa costs through international schools can receive a an
invoice that your school can accept in order to reimburse you for
your visa cost. This is available using our online electronic form
generator and visa application link only.